Our store operates on a print-on-demand model, meaning each product is made especially for you when you place your order. For this reason, we do not accept returns or exchanges based on size, color, or personal preference.
Returns
- We do not offer returns based on size, color, or other reasons unrelated to product defects.
- If you are unsure about what size to order, please consult the size guide in each product description before completing your purchase.
Defective or Incorrect Products
- If you receive a damaged, defective, or incorrect item, please contact us within seven days of receipt.
- To process your claim, please email us at arcusdesign7@gmail.com with the following information:
- Your order number.
- Clear photographs of the product and the defect.
- A brief description of the problem.
Our team will evaluate your case and, if applicable, provide a replacement at no additional cost or issue a full refund.
Refunds
- Refunds will only be processed in the following cases:
- Defective product.
- Error in the item received (wrong size, color, or design compared to the order).
- Once approved, the refund will be issued via the original payment method.
Exceptions
- Orders with errors in the address provided by the customer are not eligible for a refund.
- Customs fees, taxes, and duties applied to international shipments are the customer's responsibility and are non-refundable.